Delivery & Returns

Delivery
All orders aim to be dispatched within 24Hrs of processing

Returns
We can offer refunds on products that are unused, with original packaging within 28 days of delivery. Refunds exclude any shipping costs incurred, including return postage. If you received a product as a gift you may return it for an exchange or gift receipt only. In the unlikely event you have received a faulty product please contact us immediately on support@soakcloak.com detailing your order number and a description and image of the fault. Once we’ve received this information we’ll act quickly to resolve the problem.